"You shouldn't need to get on a call or stand in a line, and you can make a flight changes you need to at ," the airline's Chief Commercial Officer Ryan Green said in a video Wednesday.Ĭustomers who opt to call 1-800-I-FLY-SWA should expect long wait times.ĪP Is there any way to get refunds on Southwest?Ĭustomers whose flights were canceled may fill out a form on Southwest's website to request a refund if they choose not to rebook. 2 may rebook without paying additional charges or fly standby within 30 days of their original travel date between previously booked cities. 'There's nothing we can do': Southwest woes leave thousands of bags lost and left in piles at airports What happens if Southwest cancels my flight?Ĭustomers whose flights are canceled may rebook or request a refund for their flights on Southwest's website.Īdditionally, all Southwest customers who were scheduled to fly through Jan. 'They had beaten me down': How Southwest's mass flight cancellations forced passengers to improvise Here's what Southwest customers should know. "We have much work ahead of us, including investing in new solutions to manage wide-scale disruptions." "We know even our deepest apologies – to our customers, to our employees, and to all affected through this disruption – only go so far," Southwest said Thursday. Many customers are still trying to track down luggage, rebook travel or get money back for ruined trips. "We look forward to the opportunity to address any needs of our customers over the coming days as we strive to return to our previous level of Southwest hospitality and reliability."Ībout 1% of Southwest's flight are canceled Friday, compared to roughly two-thirds of flights in days prior, according to FlightAware. "We appreciate the dedicated work of the Southwest team to restore our schedule, and we anticipate minimal disruptions for the weekend," the airline said in a statement Friday. Southwest resumed normal operations Friday after canceling more than 15,000 flights in just over a week, according to FlightAware, which tracks flight status in real time.
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